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I've misplaced my CD, what can I do?
With proper proof of purchase Poker Academy can provide you with a download version of your product.
Contact support via this page being sure to include the email address you used to register your product and your activation key or a scan of your purchase receipt. (email support@poker-academy.com)
link to this faq
When I try to connect to Poker Academy Online it tells me my key is invalid.
Please contact us. Include your activation key, and we will verify the status of your key and get
back to you as soon as possible.
link to this faq
What are the system requirements for Poker Academy Pro or Standard?
Windows 98/XP/Vista/7 or Mac OS X 10.2.8 (Jaguar) or higher, 128MB RAM, 200MB disk space, 800 MHz
CPU.
link to this faq
I can no longer import hands from Party Poker - what gives?
Party Poker recently changed their transcript format and we are working on an update. Please send
us a message using this form and include which levels you play and if possible your activation key and we can give you a trial update as we fix this problem.
link to this faq
Poker Academy is stuck on "Loading Hand Histories" or "Initializing Window" (regardless if there is internet access or not).
This error is caused by corrupt game logs.
Find your game log and rename it to GAMES_V3.log.bak
(
PC FAQ
or
Mac FAQ
). This will stop all reloading of hand histories.
If you wish to retain these hands then please contact support for detailed instructions on repairing your game logs. Please include what operating system you are using in your message.
link to this faq
My PAX winnings aren't showing up in my account? Why am I still poor?
First and foremost, make sure your big win didn't take place in a play money room (non-PAX) room.
These rooms show up in green in the Poker Academy Online. These 'Green' rooms are strictly practice rooms and will not affect your PAX account.
Now if you're sure you were in a PAX room, and you've waited more then a minute to check your account, please contact us. Include your online username and the room name that you were in. We'll take a look at the logs and make sure credit is given where due!
link to this faq
I lost connection and now I can't sign back in.
From time to time your connection may be lost and you'll be disconnected from Poker Academy Online.
If when trying to sign back in you get an error about already being connected from another computer, wait a few moments and try again.
Also note, that two computers using the same key cannot be signed into Poker Academy Online simultaneously.
link to this faq
I am 100% sure this is a firewall issue. When I disable the firewall it all works fine.
For many firewalls outgoing TCP/IP connections on arbitrary ports are allowed to proceed. But an
aggressive firewall may require these ports to be opened manually.
For the PAO Lobby, open outgoing TCP/IP connection to 216.17.37.114 on port 33345
For PAO Rooms, open outgoing TCP/IP connection to 216.17.37.114 on ports 8000-8200
link to this faq
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